Our restaurant owners are committed to your satisfaction. If there is ever a time where you’re not happy with your order or have received the incorrect product(s), please do not hesitate to speak with the restaurant manager on your next visit so they can make it right for you.

If you are unable to reload your TimCard^® on the TimmyMe™ app, you may have attempted too many actions in a 12 hour period. There is a limit of two (2) actions within a 12-hour period. If you have not reached this limit and are still having trouble, please try uninstalling and re-installing the app, as well as ensure you have the most up-to-date version of the app installed on your device. If you are still unable to reload your TimCard^® on the TimmyMe™ App, you are able to reload your card online or by visiting your local Tim Hortons.

If the product you received was not what you expected, you can share this feedback directly at the restaurant with a Manager or Team Member or by submitting it on our Contact Us form on our website.

Certain menu items are offered to our restaurants as part of our "Optional" Products line. This means a product offered at one restaurant may not be offered at another location. The decision of which optional products the restaurant will carry is made by the Restaurant Owner and is based on several factors, including demand.

Tim Hortons relies entirely on our own advertising, research, marketing and product planning departments for the generation and development of new concepts, including our lids and cups. With that being said, we always appreciate hearing from our guests who want to help us continue to improve our products and services.

We recommend that you speak with the restaurant owner or manager right away, if the service you received at a restaurant was not what you expected. Our Restaurant Owners would love to hear from you. You are also welcome to provide feedback and obtain further information directly from our Guest Services Department at our Head Office. We appreciate your feedback!